Help Center
Everything You Need to Know
Are all of your phones refurbished?
Unless otherwise noted, all of the devices from The Sale Phone Store are refurbished. Our iPhone models are unlocked to work with any US based carrier. Our refurbished phones have been previously returned to a manufacturer or vendor for various reasons, not sold in the market or new launch of a product. Refurbished products are rigorously tested for functionality and defects before they are sold.
What HSO?
HSO is handset only. All of our smartphones are handset only, meaning only the phone will ship without a charger or cable. We do this to keep the prices of the devices competitive. Chargers and cables are available for purchase from our website.
What are the payment options?
The Sale Phone Store excepts all forms of major credit cards as well as Apple Pay. The Sale Phone Store makes it easier to pay by offering Affirm for a buy now pay later option. We have partnered with Paypal to connect with buyers from all over the world and enable them to pay the way they want to pay. Customers can pay with their debit or credit cards. PayPal Checkout is used by millions of consumers around the world
What is your shipping policy?
The Sale Phone Store has a flat shipping rate of $25 that will be added at checkout. Once the transaction is complete the customer will be provided a tracking number for their order via email. If you have questions about your order please reach out to our sales team at sales@thesalephonestore.com.
What is your return policy?
The Sale Phone Store is pleased to offer our valued customers the following 30 Day Return Policy.
Returns must be submitted within thirty (30) days of the invoice date. Returns submitted past thirty (30) days may be accepted in our sole discretion and will require approval from management.
No item will be accepted without prior authorization. Returned items will go through a verification process to ensure that the item returned is what was authorized. Unauthorized items will be returned to the customer and no return will be issued.
All authorized return items must have any locks (iCloud, Google, Find My iPhone, etc.) cleared before they are returned.
Authorized returns will be issued an RMA number by us. All RMA numbers issued are valid for fourteen (14) days.
The customer is responsible for all return shipping costs.
Any item that is returned in a condition different than what was shipped out may be rejected for return.
Once the return merchandise is received and verified, a credit will be issued for the returned devices within five (5) business days.
Please note that no customer should ever receive a device with the following defects (“Critical Defects“):
No power/power cycle
Apple activation problem
Account lock
iTunes image
Passcode lock
If you receive an item with a Critical Defect, you should request a return authorization immediately.